Privacy Policy & Cookies
PRIVACY POLICY
PRIVACY
This Privacy Policy explains in clear terms how I.F.Supplements LTD collects, stores, and uses your information when you interact with our website, www.ifsupplements.co.uk (referred to here as our website). We are dedicated to safeguarding your privacy online, and we want you to feel reassured about the security of your personal data. This policy outlines what information about you is gathered, why we need it, how it’s used, who it may be shared with, and what rights you have regarding your information. The Privacy Policy has been effective since 18th of January 2021.
Contents
Summary
This overview highlights key points about how we obtain, store, and use your information with a focus on transparency and protecting your rights. Please note that this is just a summary: for full details about how your information is managed, always read the complete Privacy Policy.
Data controller: I.F.Supplements LTD is responsible for determining how your information is used and protected.
How information is collected: We gather data from you directly when you contact us, register, place an order, or use certain features of our website. Additional information is obtained through cookies and similar tracking technologies designed to help customise your experience.
What information we collect: We may request your name, contact details, payment info, device identifiers such as IP address, browsing behaviour on our website, company or business name if relevant, VAT number, and records of your orders and communications with us.
How we use your information: Your data helps us fulfil orders, deliver customer service, improve and personalise our website, analyse trends, advertise our products in line with your interests, and meet all legal obligations under UK and EU law.
Disclosure: Your information is shared only when necessary — for example, with payment processors, service providers, or when required by law. We never sell your information for marketing purposes.
Data retention: We keep your information only as long as required to fulfil contractual or legal duties and to serve you effectively.
Security measures: We safeguard your data using robust encryption technologies such as SSL, secure servers, and strict access controls, keeping your information safe against unauthorised use.
Cookies and similar technologies: Cookies are used on our website to enable core functionality, enhance your shopping experience, and for analytics and advertising. For more comprehensive details about cookies, refer to our cookies policy.
International data transfers: If your information is ever transferred outside the EEA, we ensure it is protected to EU standards with appropriate safeguards.
Automated decision making and profiling: We do utilise third party technologies — like web analytics and targeted advertising — to better understand and serve our customers, but these processes do not have legal significance on you.
Your rights: You can request access to your information, ask for corrections, seek deletion or place restrictions on its use, as well as opt-out of profiling and marketing at any time. To exercise your rights, contact us at admin@ifsupplements.co.uk.
Sensitive personal information: We do not collect or process sensitive personal data and ask you not to submit it via our website or communications channels.
Our details
I.F.Supplements LTD (company reg. no. 12764900) is based at 5 Ings Court, Esk Drive YO266RP, and acts as the controller for processing your information. You can reach us by writing to this address or via email at info@ifsupplements.co.uk for any privacy-related concerns.
Information collection and usage
When you visit our website, browse products, create accounts, make purchases, or contact us, we collect specific types of information in line with industry best practices and applicable legal regulations. Web server logs and cookies help us ensure the performance and security of our website while allowing us to tailor your shopping experience. Data is securely processed and stored either within the UK or the EEA on platforms that maintain strong privacy compliance standards.
Your communications with us — whether by email, phone, post, or contact form — are handled with care, retaining only essential data needed for administrative or contractual reasons. Similarly, account registration and order details are collected and stored responsibly to streamline your transactions, deliveries, and after-sales support, and to meet financial record-keeping requirements.
For marketing, offers, and updates you have opted into, we use third parties to manage email lists and measure engagement, always giving you control to withdraw consent or update your preferences. If you receive notifications for abandoned cart reminders or special offers based on your previous activity, it’s because we believe it may benefit you as a valued customer.
Payment handling is entrusted to reputable platforms such as PayPal, which complies with stringent privacy protocols and international transfer safeguards.
Protection and your rights
We apply multiple technical and organisational measures to keep your information secure, including access restrictions and encrypted connections. Your information is only accessible to those who need it, and we regularly review our security systems.
You have full rights to request a copy of your personal data, correct it, limit its use, or delete your information from our systems. Exercising your privacy rights is straightforward; simply contact us and we'll respond promptly. Should you wish to make a complaint or require further guidance, the Information Commissioner’s Office (ICO) is available to assist via their published contact channels.
Your information will never be retained beyond its lawful necessity. For instance, order and tax records are held for a specific length of time to comply with legal obligations, while email correspondence is deleted once no longer needed for customer support.
Transfer of data outside the EEA is only performed with partners who meet international privacy standards, ensuring your information remains protected wherever it is processed.
If there are changes to this policy or to the way your information is used, you will be notified when required. We value transparency, and any significant updates will be communicated to you by email or via our website.
Children’s privacy is very important to us. Our website is not intended for users under 18,